We process orders Monday to Friday (except when the store is closed for Holidays) and your order should ship within 2-3 business days. We will email a confirmation when it has shipped.

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There is a $10 flat fee for shipping to the United States. Free shipping is offered for orders over $200.

If there is a problem with your order, please contact us at chulse@cleancashmere.farm or hdickens@cleancashmere.farm and we will be happy to take care of it for you.

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Anything being returned must be done within 30 days of purchase and be in its original, unused condition with all labels and packaging intact and undamaged. Orders shipped internationally cannot be returned.

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Refunds are usually done in 2-3 business days.